Helper

Jul 29, 2016
Helper
  • Helper
    Chat-Color:[​IMG]
    Chat-Prefix: [*]


    Role:
    Helpers are chosen by the Administrators for the purpose of assisting players with issues they can not resolve themselves. This includes promoting settlers to citizens, ushering of new Settlers to FAQ areas, answering of general game questions and dealing with users caught actively harming other players or buildings. They are primary for helping the community.

    "Hmmm... nooo, but I bet a mod can help you with that." -MgnfcntBstrd
    Helper code of conduct

    Helpers will:
    • Help Settlers in the application process and understanding the rules, within reasonable limits, they will not apply for you.
    • Jail players who go against the server rules. This is for more minor offense or to keep them from doing anything else while waiting for a ban.
    • Mute players who are spamming, harassing, or any other form of chat annoyance / offense.
    • Be a general guide for new players and help them get started.
    • Assist players with informational questions and game play issues, where possible.
    • Assist with any region questions a player may have. If they are having trouble, direct them to the region creation guide video found in-game.
    • Encourage users to use /sethome and /home for their private residence.
    • Be helpful and courteous with users, where possible.
    • Contribute to the Forum.
    Helpers Will Not:
    • Bicker, argue, fight, bitch, or moan at other staff members. If you want to argue, you will do it in the staff channel, in tells, or not at all.
    • Punish other staff members except in extreme situations where that staff Member is actively griefing or stealing.
    • Harass or abuse users. This includes actions which cause damage, such as peppering them with arrows.
    • Order users to do something that is not directly involved with the Volunteers duties.
    • Advise, cajole, intimidate or trick users into breaking Server Rules.
    • Go against the direct stated orders of an Administrator or Overseer
    Tips & tricks
    • Remember that a courteous warning will head off most problems before they become actionable.
    • Respect other staff members and not interfere with their duties. If you have a problem with the actions of another staff Member, take a screenshot and bring it up with an Administrator or an Overseer.
Shoganeko, Gamer, Paige908 and 7 others like this.